It is possible that you have settings set up to receive emails from designated domains.
In addition, the order confirmation email is sent automatically from the system, so if you do not receive it, it may be that your settings do not allow you to receive "emails sent from the system", "emails containing URLs", "automatically sent emails", etc. Please check your reception settings.
If you do not receive an order confirmation email, please check your order details in the "Order History" section of your [My Page].

Once an order has been completed, it is not possible to add/change order details, change the payment method, or cancel the order.
Please consider carefully before placing your order.

Please select "Same as shipping address" here.
Even if you select [Use a different billing address] and change your address, we will not send an invoice to the changed address.
Please be aware of this in advance.

We accept the following payment methods:
・Credit card payment (VISA, MasterCard, AMEX, JCB)

We are sorry, but we cannot change the payment method after your order has been confirmed.

Payment will be made after your order is placed, so please check the withdrawal date listed on your statement for the month following the month in which you placed your order.
Payment can only be made in a lump sum.

The shipping fee is 880 yen (tax included) nationwide.

Shipping times vary depending on the items you order, so please check the details page for each product.
*Items that do not have a shipping time listed on the product details page will usually be shipped within 5 business days (excluding Saturdays, Sundays, and holidays) after your order is confirmed.
*This is "shipping" and not "arrival", so the actual number of days it takes for delivery will vary depending on your area and transportation conditions.
*If you order items with different shipping dates at the same time, they will be shipped together according to the item with the latest shipping date.
*For goods on sale at events, etc., depending on stock availability, it may take more than 10 business days to ship.
*We cannot accept requests for specific delivery dates and times, delivery methods, or special packaging for gifts, etc.
*Products will be delivered by Yamato Transport, Sagawa Express, or Japan Post. You cannot specify the delivery company.
Once your order has been shipped, you will receive an order completion email. Please check your order status. The email will include your shipping slip number, so you can check the shipping status yourself.
You can also check the shipping status in "Order History" on [My Page].
If you are not at home when your order is delivered, please follow the instructions on the delivery slip left by the delivery company to receive the item.
If the item is not collected within the storage period, it will be returned to the sender.
Please note that shipping fees incurred when reshipping the product will be borne by the customer. If the product has not been delivered more than one month after the order date (or the expected delivery date for pre-ordered products), please contact us using the inquiry form on the website.

If you need to change your address or other details after placing an order, please contact us using the inquiry form. Even if you change your registered information on [My Page], the changes will not be reflected in the items you have already ordered.
If you contact us by email, we will reply to you once the change process is complete. If you do not receive a reply within 7 business days, please contact us again.
Please note that we cannot accept address changes once we have started preparing your order for shipping.

We cannot accept any returns as orders will be shipped based on order number.

We cannot accept requests for specific receipt dates and times or delivery companies.

Please send us a photo of the defective product via our inquiry form within 7 days of receiving the product.

Once we have confirmed that the product is defective, we will exchange it for the same product.
Please note that we do not accept returns.

*Exchanges will not be accepted in the following cases:
・Products after use
・If 7 days have passed since the date of purchase
・If the product is damaged or soiled while in your possession
- Minor manufacturing defects that are generally considered to be within the range of acceptable quality.

Please enter "Regarding initial defects" in the subject line and clearly state the following information in the body of the email.
・Order number
・Name of the person placing the order
・Product name
·size
·color
・In poor condition

■We will reply within 7 business days (excluding weekends and holidays). If you do not receive a reply email, it may be due to your email settings, so please contact us again from a different email address.
If you receive the email via gmail, it may have been automatically sorted into the spam folder, deleted folder, or other folder. If you do not receive the reply email in your inbox, please check each folder.

Please note that we cannot accept returns or exchanges due to customer convenience.

Depending on your environment, the page may not display correctly. Please try again using a different device or internet browser.

We aim to respond within seven business days (excluding Saturdays, Sundays, holidays, New Year's holidays, and summer holidays).
If you have not received a reply email even after waiting that long, please contact us again from a different email address as this may be due to an issue with your email reception settings.

Furthermore, we will read all emails containing opinions, requests, comments, etc., and use them as a reference for future operations.
Please note that we will not reply to your inquiry.

*Even if you send an inquiry email to the automated email address, we will not be able to confirm the content or respond to you as it is a distribution-only address.

*Please contact us well in advance regarding order operations. Please note that we may not be able to reply in time for inquiries made the day before or on the day of the order deadline.

If you receive the email via gmail, it may have been automatically sorted into the spam folder, deleted folder, or other folder. If you do not receive the reply email in your inbox, please check each folder.

If you have checked our [Frequently Asked Questions] but your question is not resolved, please contact us using the inquiry form.

If you have already placed an order, please be sure to let us know your order number.
*Please refrain from making inquiries regarding anything other than mail order.
inquiry
24-hour reception, but replies will only be sent on business days (weekdays excluding weekends, national holidays, year-end and New Year holidays, and summer holidays)