Please note: This document is a translation of our Notation Based on the Japanese Act on Specified Commercial Transactions provided for reference purposes only. Users understand that the Japanese language version is the official and legally binding text of these Notations, and in the event of any discrepancy between the Japanese and English versions, the Japanese version shall prevail.

Selling Price

The selling price will be the amount displayed on each product page. Please note that shipping fees are to be borne by the purchaser.

Other Charges in Addition to the Product Price

• In addition to the selling price, shipping fees, cash-on-delivery (COD) fees, bank transfer fees, payment processing fees, and consumption tax may apply.

Payment Methods

• Credit card payment (VISA/MasterCard/JCB/American Express)

Payment Due Date

• Credit Card: Payment is confirmed at the time of product order. Regarding the payment due date, it varies depending on the closing date and contract details of your credit card company. Please check the billing and payment dates with your respective credit card company.

Product Delivery Time

• For products where the number of days until delivery is not specified on each product detail page, shipping and delivery will generally be within one week of your order.

• Pre-ordered products are scheduled to be shipped according to the estimated delivery date stated on their respective product detail pages.

• If you purchase both pre-ordered and regular products in a single order, as a general rule, they will be shipped together according to the estimated delivery date of the pre-ordered product. If you wish to receive only the regular products earlier, please place separate orders for each product.

• Please note that some products may take longer than usual to deliver.

• Please note that the delivery date stated on each product detail page may vary slightly.

• Please be aware that deliveries may be delayed during year-end and New Year holidays, Golden Week, summer (“Obon” period which means Japanese traditional holidays and is from 8/13-8/16 in general), and consecutive holidays of 3 days or more (including Saturdays, Sundays, and public holidays).

Product Delivery Method

• Once the product is ready, it will be delivered to the specified address.

• Please note that you cannot specify the delivery company.

Important Notes Regarding Returns and Exchanges

• Product returns and exchanges are only accepted in cases of initial defects (damage, flaws) or if the delivered product differs from your order.

• Size changes or color changes are not accepted after your order has been confirmed.

• Please note that returns, exchanges, or cancellations due to customer convenience are not accepted.

• If the delivered product has an initial defect (cracks, chips, significant fraying, printing errors, etc.), after confirming the defect, an exchange will be arranged if exchangeable stock is available. If exchangeable stock is not available, a return and refund will be processed. Please contact us via the inquiry form within one week of product arrival.

• Please note that even if a product was defective, exchanges, returns, or refunds will not be accepted for any reason for products that have passed more than 14 days since delivery, or products that have been used even once.

Notification

• Please note that some products have limited sales quantities and may be unavailable for order due to being sold out.

• Please be aware that product photos displayed on each product detail page may appear differently in color when viewed through a monitor compared to the actual product.

• If there are deficiencies in the name, address, phone number, or email address entered by the purchaser, we may not be able to deliver the product. We kindly ask you to reconfirm that there are no errors in your input. If we do not receive a reply to our contact by the deadline, we may automatically cancel your order. In such cases, due to the mechanisms of the payment method used, we may not be able to issue a refund. Please understand this in advance. Please also understand that if both the entered phone number and email address are incorrect, we will not be able to contact you from the store side.

Business Name and Contact Information

Seller: Grounding Lab Inc.

Operating Officer: Shintaro Shimazu

Address: Jingumae Garden 102, 5-22-2 Jingumae, Shibuya-ku, Tokyo 150-0001, Japan

Contact:

• Inquiry Form: 　　　　　　*Please contact us via the form for any inquiries.

• +81-3-6328-3120: 　　　 *Please note that we do not accept inquiries by phone.