Do not sell or share your personal information
As described in our Privacy Policy, we collect personal information from your interaction with us and our Website, through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners, to show you advertisements on other websites that are more relevant to your interests and for other reasons described in our Privacy Policy.
Sharing personal information to serve targeted ads based on your interactions with different websites may be considered a "sale," "sharing," or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the opt-out signal enabled in the Global Privacy Controls, depending on your location, we will treat this as a request to opt out of activities that may be considered a "sale" or "sharing" of your personal information, or other uses that may be considered advertising targeted to the device and browser you used to access our website.
Ordering Procedure
1. Product Selection <br/>Please select the product you want. You will be able to see the product details.
2. Add to cart <br/>Once you have decided on the product, enter the quantity and press the "Add to cart" button.
Once all items are in your cart, press the "Purchase" button.
*At this point, the product has not yet been secured.
Your order will be confirmed when an "order number" is issued on the order completion screen.
3. Confirm your customer information <br/>Please confirm your name, address, and phone number and then press the [Proceed to selecting shipping method] button.
4. Confirm your contact information and shipping address <br/>Your registered contact information and shipping address will be displayed. Please confirm them and then press the [Proceed to payment] button.
5. Select your payment method Express checkout (Google pay/Apple pay)
Please select from credit card payment, convenience store payment, or smartphone payment (PayPay, LINE Pay) and press the "Order Complete" button.
6. Order completed <br/>The order completion screen will be displayed, so please be sure to print it out or make a note of it and check it.
Please make sure to write down your order number as it will be required when you contact us.
[Payment method]
You can choose from the following payment methods.
■ Express Checkout (Google Pay/Apple Pay)
・Log in to your account and complete the payment.
■Credit card payment : VISA, MasterCard, AMEX, and JCB credit cards are accepted.
■Convenience store payment *Administrative fee: 350 yen . After selecting convenience store payment as the payment method and pressing the [Order Complete] button,
You will be redirected to the KOMOJU payment page.
Select the convenience store you would like to use and press the "Purchase" button.
You will receive an email from KOMOJU containing the number required for payment.
*Your order will be completed at this point.
*The customer number, confirmation number, and payment deadline required for payment will be displayed (these items will vary depending on the convenience store you select). Be sure to print them out or make a note of them.
*If you do not receive an email from KOMOJU, it may be because the email address you registered is incorrect or you have set up your email to only receive emails from designated domains. Please set up your email so that you can receive emails from no-reply@komoju.com.
<Note>
1. The payee name on the receipt, which is your "customer copy," is "DEGICA."
2. Please be sure to keep the original receipt or payment slip issued when you complete the payment at the convenience store. (If you cannot provide proof of payment, we may not be able to provide support after the purchase.)
■Smartphone payments , PayPay and LINE Pay are available.
・After selecting smartphone payment as the payment method and pressing the [Complete Order] button,
You will be redirected to the KOMOJU payment page.
Select the payment method you wish to use, check the displayed payment amount, and then proceed to make payment in each app.
*If you are using a PC, a QR code will be displayed, so please scan it with your smartphone and complete the payment procedure.
[About shipping]
■Shipping fee
Shipping costs vary depending on the product.
Please check the shipping method listed on each product page.
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・Yu-Packet: 400 yen nationwide (tax included)
・Standard shipping: 800 yen (tax included) nationwide except Okinawa Prefecture, 1,900 yen (tax included) for Okinawa Prefecture
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*If you purchase items that can be delivered by Yu-Packet and items that can be delivered by regular shipping together, the regular shipping fee will apply.
■ Delivery time
Once your order has been confirmed, it will be shipped within 3 business days (excluding New Year's holidays, Saturdays, Sundays, and public holidays).
*During long holidays such as Golden Week and the New Year holidays, delivery may take longer than usual.
■ If you are not able to receive the product due to absence
If you do not collect your item and the delivery company's storage period expires, the item will be returned to our store.
If an item is returned, we will refund your money and cancel your order.
If you would like your order reshipped, please place a new order.
*Please note that inventory will not be secured for returned items.
*If you have already paid by credit card, your card company will cancel the charge or refund your payment.
*Please note that if an item that has been paid for via convenience store payment is returned, the administrative fee of 350 yen will not be refunded.
[Returns and exchanges]
・We only accept returns and exchanges for products that are defective upon receipt (damage, defects) or if the product you received is different from the product you ordered.
- We cannot accept changes to products or quantities after an order has been confirmed.
・Please note that we cannot accept returns, exchanges, or cancellations due to customer convenience.
・If the delivered product has an initial defect (cracks, chips, printing errors, etc.), after confirming the defect, if there is stock available for replacement, it will be replaced, if there is no stock available for replacement, it will be returned and refunded. Please contact us within one week of receiving the product.